At Jamietours, we value the trust you place in us and are committed to protecting your privacy and personal information. This Confidentiality Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, services, or customer support.
1. Information We Collect:
We collect personal data that you provide to us directly, as well as information collected automatically when you use our website.
Personal Information: This includes your name, email address, phone number, shipping address, billing address, payment information, and any other details you provide when making a purchase or contacting us for support.
Account Information: If you create an account with us, we collect your username, password, and account preferences.
Order Information: This includes details of the products you purchase, order history, and delivery information.
Communication Data: This includes any communications you have with us, such as emails, chats, and phone calls.
Usage Data: This includes information about how you use our website, such as your IP address, browser type, device information, pages visited, and time spent on our site.
2. How We Use Your Information:
We use your personal data for the following purposes:
Processing Orders: To process and fulfill your orders, including sending order confirmations, shipping updates, and tracking information.
Customer Support: To provide customer support and address any questions or issues you may have.
Marketing and Communications: To send you marketing communications, special offers, and promotions (with your consent).
Improving Our Services: To analyze usage data and improve our website,products, and services.
3. Disclosure of Your Information:
We may share your personal data with third parties in the following circumstances:
Service Providers: We use third-party service providers to assist with payment processing, order fulfillment, shipping, and other business operations. These providers have access to your personal data only to perform their functions and are obligated to protect your information.
Legal Requirements: We may disclose your data if required by law or in response to legal processes, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner as part of the transaction.
4. Data Security:
We implement a variety of security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, access controls, and secure storage systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights:
You have the following rights regarding your personal data:
Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete data.
Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
Restriction: You can request that we restrict the processing of your data in certain circumstances.
Portability: You can request a copy of your data in a structured, machine-readable format.
Objection: You can object to the processing of your data for direct marketing purposes or other legitimate interests.
To exercise any of these rights, please contact us at [email protected].
6. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small data files that are placed on your device when you visit a website. You can manage your cookie preferences through your browser settings. The types of cookies we use include:
Essential Cookies: These are necessary for the website to function and cannot be disabled.
Performance Cookies: These collect information about how you use our website to improve its performance.
Functional Cookies: These remember your preferences and enhance your user experience.
Marketing Cookies: These track your browsing activity to provide you with personalized advertisements.
7. International Data Transfers:
Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. We take steps to ensure that your data is protected in accordance with this policy, including using standard contractual clauses approved by the European Commission.
8. Retention of Your Data:
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period will vary depending on the type of data and the specific legal or operational requirements.
9. Children's Privacy:
Jamietours does not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have collected personal data from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 has provided us with personal data, please contact us at [email protected].
10. Changes to This Confidentiality Policy:
We may update this Confidentiality Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.
11. Third-Party Links:
Our website may contain links to third-party websites that are not owned or controlled by Jamietours. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Data Breach Response:
In the event of a data breach that compromises your personal data, we will promptly notify you and the relevant authorities as required by applicable law. We will take all necessary measures to mitigate the impact of the breach and prevent future occurrences.
13. Consent to Data Processing:
By using our website and services, you consent to the collection, use, and processing of your personal data as described in this Confidentiality Policy. If you do not agree with this policy, please do not use our website or services.