At Jamietours, we are committed to providing you with a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Our Shipping and Return policy is designed to be clear and straightforward, ensuring you have all the information you need regarding your purchase of our exquisite chandeliers.
Shipping Policy:
1. Shipping Options:
We offer a variety of shipping options to suit your needs, including standard and expedited shipping. During the checkout process, you can select your preferred shipping method, and the corresponding shipping costs will be displayed.
2. Order Processing:
All orders are processed within 1-2 business days. You will receive a confirmation email once your order has been processed and shipped. This email will include tracking information so you can monitor the progress of your shipment.
3. Delivery Times:
Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Please note that these times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.
4. International Shipping:
We offer international shipping to many countries. Delivery times and shipping costs for international orders vary based on the destination and shipping method chosen. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
5. Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The total shipping cost will be displayed at checkout before you complete your purchase.
Return Policy:
1. Eligibility for Returns:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your chandelier, you may return it within 30 days of receipt for a full refund. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging and tags intact. Proof of purchase is required.
2. How to Initiate a Return:
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. Our team will provide you with a return authorization number and instructions for returning the item.
3. Return Shipping:
You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely. Please include the return authorization number with your return shipment.
4. Processing Your Return:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
5. Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund, including the cost of return shipping. Please provide a detailed description of the issue and any relevant photos to help us resolve the matter quickly.
Exchanges:
If you wish to exchange your chandelier for a different model or style, please follow the return process and indicate your preference for an exchange. Once we receive and inspect your returned item, we will process the exchange and ship the new item to you. You may be responsible for any price difference between the original and new item, as well as any applicable shipping costs.
Customer Support:
At Jamietours, your satisfaction is our top priority. If you have any questions or concerns about our Shipping and Return policy or need assistance with your order, please contact us at [email protected]. Our customer service team is here to help and ensure that your experience with us is positive and satisfying.
Policy Updates:
We may update our Shipping and Return policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on our website, and the revised policy will take effect immediately. We encourage you to review this policy periodically to stay informed about our shipping and return procedures.
Thank you for choosing Jamietours. We appreciate your business and are committed to providing you with the best possible shopping experience.